Dropshop’s management is committed to continually implementing, improving and developing its quality program to meet the needs and expectations of Dropshop customers, as our quality program is based on efficiency and compliance with controls to support our strategic direction to ensure the achievement of the company’s goals.
To comply with the above policy, we must:
- Ensuring that our customers feel our real desire to strive and develop to implement and support our goal, which is “logistical services carefully”
- Ensure continuous engagement with our clients to provide them with services that meet and exceed their expectations.
- Ensure the periodic monitoring of customers’ evaluation of the services provided to them.
- Ensuring that Dropshop senior management is committed to holding periodic reviews of all its operations.
- Ensure monitoring of the company’s performance related to the main performance indicators for its management to ensure continuity, improvement and sustainability.
- Ensure that our staff is continually trained and developed to motivate and appreciate their contributions to Dropshop
- Ensure compliance with all applicable legislative and regulatory requirements and expectations of customers.
- Dropshop is committed to applying the rules and procedures for compensation and refunding the amount announced by it in case of damage or shortage or loss committed by its employees.
- Dropshop is committed to providing an electronic means of tracking parcels, clarifying their status, and notifying the beneficiary of any updates.
